CMS

LANWorx CASE MANAGEMENT SYSTEM (CMS)

Overview

The Case Management System is a document / workflow management tool which is in use in many organisations in New Zealand. The product can be customised to fit almost any situation where workflow / document management go hand in hand with classification and reporting.

CMS History

LANWorx has long and successful history of designing, developing and implementing exactly this type of system throughout New Zealand. In addition we have been directly and indirectly involved in offshore implementations.

LANWorx CMS (released in 2006) is the latest version of the Case / Complaint Management Software from LANWorx Ltd. CMS takes a great leap forward in flexibility and configurability from previous versions, providing a management system where people, and contact with people, is important. The latest version of CMS is a highly customisable application able to meet the needs of a wide variety of organisations where a core requirement is document and workflow management.

LANWorx CMS is a client server application written in Microsoft’s Visual Studio.NET designed to run on Windows Servers & Workstations. CMS is truly scalable, using Microsoft SQL Server as its backend database (Microsoft SQL Server Desktop Engine can be used for smaller installations).

The software has been completely redesigned on this new development platform to take advantage of the latest technology. Some of the features are:

Manages all documents associated with a Case or Complaint

Integrates with Microsoft Office Suite of applications

Fully customisable with a built in form designer

A comprehensive suite of reports

See below for a list of additional functionality.

Improved User Interface

The new CMS desktop provides a multiple document interface allowing the user to have more than one Case or Complaint open at a time. The quick search bar at the left provides an easy way to search the database.

The Save Desktop option restores the desktop to the state it was in when the application was closed. The ability to save multiple desktops means that all of the data associated with a Case/Complaint can be accessed with a single selection.

Cases open on the desktop also appear on the Cases menu for quick access when several windows are open simultaneously.

An Application Already Tailored To Your Needs

Using a technology called ‘Dynamic Classifications’ you can create a data model to match your business requirements and forms to match your organisations workflow. Currently there are several types of fields that can be utilised and more being planned for the future.

Using dynamic classifications and the built in form designer data

can be displayed in a variety of layouts

Basic Dynamic Classifications

Include fields for all the basic data types.

Checkboxes for True/False or Yes/No type data,

Textboxes for character and numeric data,

Date Time pickers for storing date and time information

Advanced Classifications

Some of the more advanced classifications include:

Drop Down lists that enable a user to select from a list of pre defined values. These can be configured via the Form Designer to ‘cascade’, meaning that selecting a value from any Drop Down list can change the items listed in any subordinate child list.

In this example the values in the ‘Organisation’ drop down change dependent on the value selected for ‘Sector’

A Multi List Box allows you to create a field that can store multiple values from a list, ideal for keywords or anywhere that multiple values of the same type need to be stored.

A Quantity List Box selects items from a list and allows you to store a numeric value with it. This has been used in the past for storing a list and quantity of publications that were sent to an enquirer. It could be used for storing any data that consists of a text value and a numeric value.

The Status Drop Down is used to reflect the current status of an object in the database. Eg. A complaint, an enquiry or individual.

Using the Advanced Status Control, the status history is compiled. This shows when items were put on hold, closed, re-opened (or any other status that you define), and how many days an item spent in any given status.

The KPI (Key Performance Indicators) control is used for ranking a case based on a list of criteria that you define. This allows us to look at a Manager or Investigator’s workload and assess the difficulty of each case assigned to them.

Reporting

CMS includes a comprehensive suite of reports where any of your custom fields can be used as selection criteria. Reports come in multiple formats; Counts, Counts with a Graph and Listing Reports meet most user requirements out of the box. The standard Workload, Timeliness and KPI reports provide the essential statistics required by management.