Testimonials
Here's what just some of LANWorx customers have to say:
"The Human Rights Commission receives approximately 16,000 individual enquiries and complaints each year, all
of which are recorded in our RADAR CMS. 6000 of these approaches will end up as substantive matters which are
managed completely through RADAR. RADAR enables complete file management; it stores all contact we have with
complainants, enables easy recall of current and past matters, allows us to produce reports on many aspects of
aggregated data and, most importantly, ensures we keep to our responsiveness measures."
Pele Walker
Human Rights Commission
The Office of the Banking Ombudsman has used the current LANWorx Case Management System ("CMS") to manage its
substantial caseload effectively during the past three years.
The CMS has been extensively customised to handle the complex case workflow managed by the Office. It is
required to manage:
- multiple instances of life cycles
- different case types
- changes to case status, and outcomes
- multiple links between investigators and banks, and customers, and customer representatives
- an extensive list of unique banking products and services
The system has been set up to be intuitive and easy to use by investigators and has performed reliably since
initial set up. It enables investigators to create and track the various interactions between customers and banks
and to recall information held easily. Customised reporting has been provided, and work is continuing on the
development of additional functionality to provide further levels of automated case management, and to further
refine reporting for stakeholders.
Ross Miller
Banking Ombudsmen Scheme Limited
"Thank you all so much for the tremendous help and assistance that you have given TBI Health this week.
Simon you have managed to stay the true English gentleman, always cool calm and collective,(just like James Bond).
Tony your expertise is appreciated and Sue, you are amazing, Always bright and cheerful on the end of that phone.
Hopefully we are on the path to independence. I just wanted to say how grateful and appreciative we are."
Sandy Stewart
TBI Health NZ Ltd
"You are thoroughly professional, responsive and we rest easy knowing that you are proactive in managing our
network and IT services, without interfering in our business. We enjoy having your staff in our office as they deal
with the issue at hand, as well as think both laterally and strategically about the issue for the future."
Judi Jones
Electricity Complaints Commissioner
"LANWorx have provided Direct Broking PC server and Desktop infrastructure support for the last seven years.
In that time Direct has grown from 5 PC user site to approximately 40 users nationally. Direct Broking’s business
requires an extremely highly available network with corresponding response to any issues that may occur. We have
completely outsourced the service and support of our network to LANWorx and are very pleased with the ongoing
service and support we receive. I would highly recommend the LANWorx team to any prospective client of theirs."
Nigel Wynn
Managing Director
"I cannot thank you enough for the dedication and professionalism you have put into the OC IT Network, the contract
specifications etc. Your example of going the extra mile whether it be in giving advice or working long hours seven
days a week has been great for the project."
Regards, John
Sir John Robertson