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Case Management News

CMS User Group

After the last successful session, everyone is keen for the next catchup. The group meeting will be in June. Details will be posted once the date is confirmed. We will be covering the R&D roadmap as well as sharing tips and advice. Pizza and drinks provided!!!

CMS & Auckland University

LANWorx is proud to be associated with the University of Auckland and the Cambridge Technology Road Mapping program. Thanks to Nick, Eli and John for their input and support.

CMS ANZOA Conference

LANWorx is proud to have sponsored last year’s ANZOA conference held in Wellington. It was a great to be part of the conference and to demonstrate and discuss Case management with both the New Zealand and Australian participants as well as those from further afield.

Related links:

ANZOA:	http://www.anzoa.com.au/

Conference topics:	http://www.anzoa.com.au/2010-Conference.html

Photographs (click to zoom):

Tips & Advice

Look Before You Click!

What are the risks from Malware infections?

Malware has the potential to:

Destroy data.
Delete files.
Steal passwords, confidential & personal information by installing key loggers (software that records all your keystrokes) and trackers.
Pass internet history and sites visited to marketing & "other" organisations.
Reduce productivity.

Did you know...

Attacks against web applications constitute more than 60% of the total attack attempts observed on the Internet.
In July 2009 an average of 89 percent of all email messages were spam.
One in 10 web pages scrutinised by search giant Google contained malicious code.
US$8.5 billion lost to viruses and spyware in 2006-2007.
47% of respondents, in New Zealand to a Symantec survey released July 2008, had been affected by an Internet security threat such as a computer virus.

How do I know if my computer could be infected?

Symptoms may include:

Your computer is running slower than normal.
You see pop-up advertisements even when you're not on the Web.
Your home page & browser search settings have changed without your knowledge.
You notice a new toolbar in your browser that you didn't want, and find it difficult to get rid of.
You experience a sudden rise in computer crashes.
Your Email out box may be full of mail you didn’t send.
You may get email stating you’ve sent spam.

What do I do if I think my computer is infected?

Turn off your machine and call LANWorx Service Delivery.

How do I reduce the risk of Malware & internet attack?

LANWorx customers machines are set up to have their Anti-virus software updated when turned on. If you have machines that are not regularly used they need to be turned on regularly to receive both Anti-threat & Windows updates.
Ensure all your Windows software is fully patched and up to date.
Use commercial strength firewalls to connect to the internet.
Read all pop up messages that appear. If you don't understand them, don’t ignore them. Turn off your machine. Contact us.
Anything you 'stick into your network or computer' should be scanned for Malware eg CD, DVD, USB devices.
Treat unsolicited email with attachments with a high degree of risk.
Don't click on links to web pages, if you aren't sure where they are taking you…. If you are offered "free stuff"... be very wary.
Even legitimate "looking" web sites may have hidden dangers.

If you have any concerns – call us!

Email Etiquette

Unlike paper letters that can easily can be removed from the mailbox before the mail carrier arrives (and later shredded), email is virtually permanent, irreversible, and can be shared with others. Furthermore, deleted messages can later be resurrected. Use discretion and caution when sending messages containing personal information because there is no such thing as a confidential email message.

Here are some email cautions to remember:

Don’t write anything in an email that you would not want to see in the newspaper – or addressed in a court of law.
Misinterpretations can occur when you’re not there to explain things. Pay attention to tone, use care with humor, and avoid sarcasm completely.
Keep it clean. Don’t send derogatory or gossipy emails. Even though the temptation may occasionally be great – or the recipient seemingly trustworthy – remember that emails can be forwarded (accidentally or purposely), printed, and even read aloud.
Never send emails in a fit of anger. Consider writing down your thoughts and using the telephone instead – and count to 10 (or 100!) before making the call. Better yet, write your response and wait a day. Then reread it, adjust as needed, and then send it.